Position: Quality Analyst
Experience: 02 - 03 Years
Industry Type: International BPO
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Job Location: Gurgaon
- Audit calls, emails, chats etc.
- To conduct regular Feedback sessions for Agents.
- To conduct calibration sessions with operations and training team.
- Generating daily, weekly & monthly Quality Reports.
- Assistance for continual improvement
- Providing trainings to agents on quality parameters, KRA's and expectations.
- Discuss and explain the errors and quality issues with the team and provide guidance for improvement.
Desired Candidate Skills:
- Excellent English proficiency with very good comprehension and writing skills.
- Excellent Internet Research & Computer skills.
- Excellent analytical skills.
- Minimum 2 years Experience in a BPO / KPO (voice).
- Not from Tech-support.
Salary Bracket: Upto 4 Lac p.a.
Gender Preference: Male or Female both are welcome
No. of working days: 5.5 Days
Shift Timing: Rotational
Interested Candidate please send your resume with photograph at [email protected]