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Current Openings
Job Code 3867
Position Customer Support Specialist
Job Location North Delhi
Qualfication Graduate
Experience 1.5yrs+
Skills As per JD mentioned below Job | Customer Support Specialist | 05 days/week | Location: Pitampura, Delhi | Salary: 20K to 40K PM
Responsibility As per JD mentioned below
Salary Range 20K - 40K
No. Of Vacancies 01


Position: Customer Support Specialist - WFH (Full Time)

Education: Atleast Graduate 

Experience: 1.5 yrs– 6 yrs

Industry Type: Mobile Gaming Functional Area Customer Support

Job Location: New Delhi (Currently Work From Home)

No. of working days: 5 days/weeks

Desired Candidate Skills: 
- Experience of working with US-based Customers. 
- Some experience in Gaming Industry
- Have worked on calls along with chats and emails,
- Open to work in Night/Rotational Shifts.
- Preferable if they can join immediately.
- Good Communication Skills
- Preferably No Major Gaps in Career
- Strong knowledge of customer service software and development tools such as Zendesk, Jira, and Slack
- Able to work independently with less supervision.

Job Description: Read, review, respond, and document user reports, reviews, and support tickets regarding all the gaming-related questions and concerns via Helpshift support system, emails, facebook messages, in app queries, chats and phone calls and other means of communication.
- Adapt to customer needs to provide top quality support for both technical and non-technical issues
- Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction
- To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.

Shift Timings: 8:30PM to 5:30AM / Rotational Shift

Age Limit: 45 yrs

Salary Offerings: 20K – 40K PM

Gender Preference: Male or Female both are welcome

Interested candidates please send your resume and photograph at


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Services Overview
Infinity Group has a dedicated team of professionals whose focus lies entirely on executive search assignments. This team focuses primarily on search and selection of middle and senior management leadership & functional level searches upto CEO level, based on the specific needs of each client.
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