|Position||Customer Support Specialist|
|Job Location||North Delhi|
|Skills|| As per JD mentioned below
|Responsibility||As per JD mentioned below.|
|Salary Range||20K - 40K|
|No. Of Vacancies||03|
Position: Customer Support Specialist - WFH (03 Months Contract)
Education: Atleast Graduated
Experience: 1.5yrs – 6 yrs
Industry Type: Fintech/Software
Functional Area: Customer Support
Job Location: New Delhi (currently Work From Home)
No. of working days: 05 days per week
Desired Candidate Skills:
- Experience of working with US-based Customers.
- Have worked on emails and chats.
- Open to work in Night/Rotational Shifts.
- Preferable if they can join immediately.
- Good Communication Skills
- Preferably No Major Gaps in Career
- Strong knowledge of customer service software and development tools such as Zendesk, Jira, and Slack.
The CX specialist will serve as a voice for the customers by helping our product and tech team design user-centered features and create a seamless user experience.
- Responding to customer inbounds via email and chat in a timebound manner.
- Scheduling and participating in phone calls with customers
- Providing product feedback to the management team
- Troubleshoot user problems
- Document technical issues and deviations from specifications
- Collaborate with the engineering and product management teams to help reproduce and resolve technical issues
- Helping inform our product roadmap and customer experience based on your customer interactions.
Shift Timings: 8:30 PM – 5:30 AM / Rotational Shift
Age Limit: 45 yrs
Salary Offerings: 20K to 40K PM
Gender Preference: Male or Female both are welcome
Interested candidates please send your resume and photograph at email@example.com