Field Service Engineer

Experience: 2-5 years
Salary: 3-5 Lac p.a.
Location: Gurgaon/Gurugram

Job description: 

The Prime role of a Field Service Engineer is to achieve Customer delight by providing Timely and Quality service and in turn generate revenue for the organization.

The Responsibilities of a Field Service Engineer are categorized into the following functions:

Delivery:
- The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
- The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine
- Installation and Implementation of the respective system would be the prime responsibility of the Field Service Engineer
- The FSE would also provide Demonstration Support for the system in the region
- The position of an FSE would entail Commissioning and Handing-over of the respective systems projects
- FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame
- The FSE would implement FCO

Selling:
- As an FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
- FSE would coordinate the process of Spare parts Sales with the Customer
- Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job's purview
- The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive

Service Administration:
- The FSE would report all necessary information, both technical and administrative [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
- The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents
- The responsibility of collecting Customer Overdue Outstanding would lie with the FSE

Customer Satisfaction:
- FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate

Requirements:
- BE with 6+ years of exp
- Experience in Service, Maintenance and installation

Role: Business Development Manager (BDM)
Industry Type: Medical Services / Hospital
Functional Area: Sales & Business Development
Employment Type: Full Time, Permanent
Role Category: BD / Pre Sales

Education:
UG : BE
PG :Any Postgraduate

Key Skills:
Spare parts, Sales, Diagnostics, Cardio, vascular, Customer satisfaction, Critical care, Health care, Ultrasound, Sales promotion, Monitoring

About Company:
We are a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. We leverage advanced technology and deep clinical and consumer insights to deliver integrated solutions. Headquartered in the Netherlands, the company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.

Interested candidates please send your resume and photograph at fs.gg@infinityjobs.in