Position: Head of Training / Hospitality (Hospitality Trainer)

Education Separate :

-  Bachelor’s degree in Business, Education, Behavioral Psychology, Human Resources/Management or similar preferred

Experience:

-  Minimum 4 years of proven experience in training with extensive hospitality experience, strong customer service background, and knowledgeable in all areas of operations
-  Healthcare/ hospital experience not a pre-requisite

Industry Type: Hospital (Healthcare provider)

Functional Area: Hospitality

Job Location: Panchsheel Park, South Delhi (Travel involved after 2 years within Delhi NCR)
 

Desired Candidate Skills:

-  To capture and acknowledge and reward moments where our team has wowed our guests and similarly to capture, acknowledge and improve upon moments where the opposite has happened and left our guests dissatisfied.
-  To create a training program for each of our staff when they start and on an ongoing basis to support the above ideals and goals.
-  To design and drive initiatives designed to educate staff about the emotional aspect of client service delivery.
-  To collaborate with various department heads and identify specific training needs and expectations of individual staff members and provide support in whatever way required.
-  To help design and deliver training content to ensure brand building and service standardization across all centers.
-  To identify need for outsourced or outbound training sessions; identify and coordinate with agencies providing such sessions
-  To utilize the training budget and provide effective induction and orientation to all employees by tailoring sessions, if required.

Job Overview:

-  We are looking for an experienced training and development manager for its flagship state of the art maternity hospital in South Delhi. Your role would be to devise organizational happiness strategy,training strategy, oversee its implementation and assess its outcomes.
-  Your responsibilities would include enhancing employees’ self-esteem, skills, performance, productivity and quality of work. 
-  You would be expected to work with all departments in collaboration with other trainers with technical expertise (medical trainers, IT trainers etc.).

Job Description:

-  Create a culture that reflects our values of delivering “wow”, treating each other (no matter the job title or station) and ourselves with love and respect and being the best version of ourselves.
-  Behave ethically and value the health and safety of our patients above all else.
-  To have zero tolerance policy for treating anyone with disrespect, being unethical or in any way compromising the health and safety of our patients.
-  To create an environment where people enjoy working, to create goals for them that inspire them to grow as people and better themselves both professionally and as human beings.
-  To create an environment of happiness through which our team can deliver happiness.
-  To create incentives and motivations for people to achieve such growth and achieve happiness.
-  To create programs that reward loyalty and growth.
-  To empower our team to support, love each other to make their work environment joyful.
-  To create mechanisms of regular meaningful feedback, constructive criticism (daily, weekly).
-  To create regular team building and self-esteem building exercises.
-  To capture and acknowledge and reward moments where our team has wowed our guests and similarly to capture, acknowledge and improve upon moments where the opposite has happened and left our guests dissatisfied.
-  To create a training program for each of our staff when they start and on an ongoing basis to support the above ideals and goals.
-  To design and drive initiatives designed to educate staff about the emotional aspect of client service delivery.
-  To collaborate with various department heads and identify specific training needs and expectations of individual staff members and provide support in whatever way required.
-  To help design and deliver training content to ensure brand building and service standardization across all centers.
-  To identify need for outsourced or outbound training sessions; identify and coordinate with agencies providing such sessions.
-  To utilize the training budget and provide effective induction and orientation to all employees by tailoring sessions, if required.

Company Overview:

-  We are a customer centric, customer service company that provides women with the medical care and support required to enjoy a healthy pregnancy and to safely deliver their babies in a loving and supporting environment.
-  Our goal is for each one of us to be the best versions of ourselves and to foster an environment of trust, love and happiness. Our goal is to treat each other with love and respect.
-  By being the best versions of ourselves, we hope to make our customers say “wow” as often as we possibly can. We live for “wow”! We believe that our work and the way we treat those around us is a reflection of who we are and we each have the potential to be amazing human beings.
-  Your job is to help us be amazing. Your job is to help us get to “wow”.

Salary Bracket : 70,000 to 1,00,000 p.m.

Interested candidate please send your resume with photograph at ht.sda@infinityjobs.in